We take a person-centred approach to support individuals and we use person-centred planning to enable them to work towards the goals they wish to achieve. This means that we tailor what we do and how we do it to suit each person’s specific, and often, complex needs.

They’re individual in their requirements, so the solutions and plans we put in place – with their full input – to help them achieve their goals must be individual too.

We’re always working to improve the person-centred planning process so that it’s easier, quicker and more effective for everyone. Our senior management team, service managers, support workers and supported individuals regularly work together to share ideas on things we can change for the better.

A person centred plan sets out:

• What’s important to the individual?
• What they want to achieve?
• Where they want to live?
• What they want to learn?
• What support they need and how they want to use it?
• How they can live a healthy life?
• What their hobbies are?